Twig vs ChatGPT Enterprise

Can you use ChatGPT Enterprise in the place of Twig as a CX CoPilot?

A common question CX leaders face is whether to use ChatGPT for their customer-facing teams. Here is a comparison of ChatGPT enterprise and Twig that should help you learn about this topic in detail.

ChatGPT Enterprize vs Twig how to chose

Enterprise Needs	Twig	ChatGPT Enterprize
Do I need to train on Private Data?	Built-in support for private data sources	Requires engineering-time and development to use APIs to train
Do I need AI to handle Personal Identifiable Information (PII) Data	Built-in PII Sanitizers	Requires Engineering time and development to use APIs to train
Are hallucinations [retrieving answers from internet corpus rather than customers' data] a concern	Retrieval Augmented Generation, ensures responses are either from customer data or no answer is given	The generic chat model is known for hallucinations. Hense cannot be trusted on private data.
Do I need Human-In-Loop control over AI	Edit AI responses that are used in future interactions	No human-in-loop training
Do I need to keep AI Up-to-date with the latest information?	Automated refreshes keeps AI up-to-date with the latest product and operations information	Requires engineering-time to setup automation
All of this is early will the vendor listen and work with us to improve the product per our needs	Twig pushes weekly updates the product 80% of refinements are from our user feedback	OpenAI has 21M users. Getting your feedback prioritized on their product roadmap is a challenge.
Support and Service	Twig assigns a customer success person	Very limited support